Returns & Exchanges
We accept returns and exchanges for every made-to-order and one-of-a-kind piece in our collection. Custom or customized jewelry is not subject to return or exchange. Jewelry must be returned in unworn/unused condition within 7 days of receipt, and all paperwork (including diamond certificates) must be returned as with the piece. All pieces are subject to inspection upon receipt and refund. After 7 days, all sales are considered final. Custom orders, including deposits and invoices for custom orders or on customized pieces are final sale and non refundable.
Order Cancellation: For any made-to order (not custom) jewelry, if you would like to cancel your order, you can do so within 24 hours of your order being placed for a full refund. Because we make all of our rings to order, we do not accept order cancellations after 24 hours of order placement, and the piece will be subject to a 15% restocking fee.
Since our designs are made by hand to order, returns will incur a 15% restocking fee. This fee covers the labor required to refurbish the returned piece. If the returned piece shows clear signs of wear and needs extra cleaning or repair (or is in any other condition that prevents resale) we will charge a higher restocking fee, depending on the amount of repair work that’s required, or void the refund and ship the piece back to you.
If you’d like to exchange your jewelry we will apply the full amount of your original piece to the purchase of a new piece of equal or greater value. This exchange is only valid within a 7-day window after receipt. This credit does not apply to future purchases, and the credit is limited to one exchange per piece. Pieces must be returned to us as well in unworn/unused condition and are subject to inspection. To initiate the exchange please click here.
Please contact us before you send your jewelry back, so we can be sure it arrives safely. You may also purchase a prepaid insured shipping label through us, which you may request below. This is $85 for jewelry under $5K, and $125 for jewelry over $5K. Otherwise, clients are responsible for return shipping costs, and we highly recommend insuring your package, or using Fedex/UPS, as we are not responsible for items that get lost in the mail.
Additional Return & Resizing Information
We are proud to offer free resizing for our rings. We can make our rings in any size, including 1/4 and 3/4 sizes. Please Note, any rings made in the “eternity style” meaning diamonds or engraving goes all the way around the ring cannot be resized. In the event you need a different size for your eternity ring, there may be an additional charge associated, as in most cases, we may need to entirely re-make the ring.
Our current timeline for resizing requests is 1-2 weeks from the time we receive your ring, depending on the difficulty of the resizing.
Clients are responsible for shipping costs both ways (for international clients that includes customs fees). Or you can purchase a label through us.
One of our jewelry specialists will respond within 72 hours to assist you.